AI support control room

Steer every reply, learn from every edit.

Centralize context, review deviations, and turn agent feedback into sharper responses. Keep the loop tight without drowning in dashboards.

Today at a glance
1,248
Tickets with AI draft
+12% vs last week
312
Edits captured
+9% vs last week
38
Auto learned patterns
+4 vs last week
71
Escalations avoided
+6% vs last week

Context library

Manage tone, policy, and escalation guardrails in one place.

Active context blocks

3 active
Tone of Voice
Tone · CX Lead · Updated 2 hours ago
Active
Refund Policy
Policy · Ops · Updated 1 day ago
Active
Shipping Exceptions
Policy · Logistics · Updated 3 days ago
Review

Create new context

Prompt ready

Policy ingestion

Upload markdown policies and enforce constraints across every reply.

Policy library

3 items
Brand Voice Standard
Tone · Company · Updated 4 hours ago
Active
Refund Eligibility
CX Policy · Ops · Updated 1 day ago
Active
Chargeback Escalation
Legal · Legal · Updated 5 days ago
Review

Import policy doc

.md only

Upload markdown policies, tag authority + channels, and store them for ingest.

Policy health

Signals
12
Active policies
3
Pending review
1
Conflicts flagged

Policies are bundled per intent and injected as compact constraints instead of full documents.

Deviation analytics

Track where agents override AI and turn that into new rules.

Top deviation reasons

Last 7 days
Refund eligibility
28 edits · +8%
Tone softening
19 edits · +5%
Shipping ETA
14 edits · +3%
Order verification
9 edits · +2%

Learning velocity

Auto curated
Week 1Week 6

Reporting config

Schedule updates and decide who sees which insights.

Delivery schedule

Weekly

Alert toggles

3 rules
Weekly insight digest
Auto send to Slack and email
Daily deviation alert
Auto send to Slack and email
Policy drift report
Auto send to Slack and email

Access config

Define roles for who can approve, edit, and publish new rules.

Roles

3 roles
CX Lead
All policies, approvals
3 users
Agent
Reply drafts, feedback
14 users
Ops
Refund rules
2 users

Approval flow

Required

Integration config

Connect support systems and push updates back to agents.

Gorgias

Connected

Tickets, notes

Shopify

Connected

Orders, refunds

Slack

Paused

Alerts